Terms & Conditions

Disclaimers

​Ivy Lounge Test Prep LLC and its owner/founder Kristina Semos (“Company,” “we,” or “us”) do not guarantee scores or score improvements, as the ultimate scores are dependent on a student's work and specific performance on the day of the test. Additionally, we do not guarantee admission to any specific college or university or higher educational institution.

Appointments

Ace the Test: Game Plan™ appointments and Tutoring Sessions (of any length of time) are all held virtually over Zoom. You'll get the Zoom link after you purchase/schedule your appointment. If you cannot use/operate Zoom, please contact Kristina@IvyLoungeTestPrep.com and coordinate using another platform, like Skype or FaceTime.

Parent Calls are simple phone calls, NOT Zoom or video conferencing. Founder Kristina Semos will call the phone number you input at the day/time you select when you schedule a Parent Call.

Cancellation / Reschedule Policy

All Appointments are bound by a 48-hour cancellation policy. If you need to cancel or reschedule, you may do so anytime up until 48 hours before the scheduled time. If you attempt to cancel or reschedule within 48 hours of the appointment time, you will lose your session. (If you have extenuating circumstances and email directly—and if there is an opening in the schedule—we will try our best to simply find another appointment time for you, so you don't lose your session!)

Refund Policy

There are no refunds for purchased services. That said, we’re happy to reschedule with you if our schedule allows.

Additionally, if you purchase a Package of multiple Tutoring Sessions/hours and end up not using one of the sessions, you CAN use it later for a different purpose. For example, if you have tutoring session(s) left over after you have completed your test prep with Kristina Semos/Ivy Lounge Test Prep®, we will gladly let you redeem any remaining tutoring sessions/hours for a different service, like Academic Tutoring or College Application Essay help.

Tutoring sessions/hours are non-transferable to another person/student, though.

There are no refunds for Ivy Lounge Test Prep® E-Books, as they are downloadable instantly upon the time of purchase.

There are no refunds for Ivy Lounge Test Prep® Online Courses or for bundles including courses, as they are immediately available and consumable upon the time of purchase.

Mailing List

When you schedule an appointment of any type—and if you purchase Ivy Lounge Test Prep® ebooks and/or online courses—your email address will automatically be added to our mailing list. This means you'll receive blog updates 2-3 times monthly in addition to occasional special offers/announcements. Of course, you may absolutely unsubscribe at any time.